Frequently Asked Questions

What is a home protection plan?
A home protection plan is simple. It's a one-year service contract that covers the repair or replacement of many of the home system components and appliances that typically break down over time.

Why do I need a home protection plan?
It's not just about your budget - it's about having the confidence that a problem is handled before it even occurs. Whether it's your heating and air conditioning, refrigerator or just the kitchen faucet - appliances and home system components eventually fail. An American Home Shield Home Protection Plan can help you avoid the cost of repairs and replacements - but it also relieves you from the frustrations and uncertainties of finding a qualified service contractor.

How does a home protection plan work?
When a covered item breaks down, just follow these simple steps:

1.  Request Service online or by calling 1 800 776 4663.
2. Once your request is received, one of our contractors will contact you to schedule an appointment.
3. Your Trade Service Call Fee is due and payable to the contractor when they arrive.
4. The contractor will diagnose the problem and contact us.
5. American Home Shield will determine whether your problem is covered by your home protection plan, the contractor will repair or replace your equipment. 
6. American Home Shield will follow up with you by email and/or phone to make sure your problem was resolved to your satisfaction.
7. American Home Shield takes great pride in finding qualified service contractors to help you. This is how we satisfy over one million customers nationwide, year after year.

Why should I choose American Home Shield?
As the industry leader with over 40 years’ experience, American Home Shield has the know-how and financial backbone to honor our word. Year after year, we stand by our customers. As an American Home Shield customer, you get the full confidence that when problems arise, they'll be there for you. American Home Shield customer teams will help facilitate the entire process and provide quality service when it comes to repairing or replacing your covered item.

Is everything in my home covered by the home protection plan?
Unfortunately, a home protection plan cannot cover everything in your home. You can visit the American Home Shield website and view a sample contract here. for a specific list of covered items, terms and conditions, limitations and exclusions

How many times can I use my American Home Shield Home Protection Plan?
You can take advantage of your home protection plan as many times as you want during the term of your contract. On average, American Home Shield customers make 2 service requests each year.

What if I have an appliance that just can't be fixed?
If an American Home Shield contractor visits your home and determines your covered item can't be repaired, it will be replaced.

What out-of-pocket expenses will I have?
For each service request, you will pay a $60 Trade Service Call Fee to each contractor of a different trade (plumber, electrician, etc.) who visits your home to diagnose a problem or perform service. There is the possibility of additional costs being associated with the repair or replacement of covered items. Details will be included in your contract.

How can a home protection plan help me sell my home?
Home protection plans can go a long way toward making your house stand out from the rest. Now you can offer your prospects more confidence - after making a big down payment, they can rest easy around the covered home systems and appliances in their new home.

How can a home protection plan help cover my investment when I purchase a new home?
Buying a home is one of the biggest investments of time, money and stress a person will ever make. At least with a home protection plan you can relax, knowing that your budget can be protected from sudden break downs of covered items.

How do I know my service contractor is qualified?
American Home Shield’s comprehensive network of approved contractors are monitored and graded on their performance through the AHS customer satisfaction survey program.